Back to Telephone Triage Guidelines: A Professional Resource for Pediatric Hematology/Oncology and Stem Cell Transplant Nurses (2013)
Telephone Triage Guidelines:  A Professional Resource for Pediatric Hematology/Oncology and Stem Cell Transplant Nurses (2013)

Telephone Triage Guidelines: A Professional Resource for Pediatric Hematology/Oncology and Stem Cell Transplant Nurses (2013)

Help develop a telephone triage program in your facility and ensure your nurses are prepared when the telephone rings.

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We know that nurses are often the first line of contact for patients and families and are strategically positioned to impact the care provided. As the provision of health care shifts from inpatient to outpatient centers, the role of the telephone triage nurse has evolved and is a critical component of pediatric hematology/oncology nursing. The Telephone Triage Guidelines will go a long ways toward promoting safe quality care, minimizing organizational risk, and ensuring a mechanism for nursing support and professional development.

 

Editors:

Susan Burke, MA CPNP CPHON®

Meghan Belongia, MSN RN CPNP

 

Contents:

Overview of Telephone Triage

Development and Utilization of APHON's Telephone Triage Guidelines

Communication Principles and Techniques

Legal Issues of Telephone Triage

 

Symptom Guidelines

Anxiety

Bleeding

Chest Pain

Chills

Confusion

Cough

Depressed Mood

Diarrhea

Difficulty Eating

Difficulty Urinating

Dizziness

Dysphagia

Dyspnea

Fatigue

Fever

Headache

Hematuria

Irritability

Jaundice

Mucositis

Nausea and Vomiting

Pain

Paresthesia

Phlebitis

Priapism

Pruritus

Rash

Seizure

Sleep Disorders

Swelling

 

Educational Guidelines

Alopecia

Communicable Diseases and Immunizations

Medication Administration

School Issues

Sun Exposure and Insect Repellent Use

 

Appendix

Telephone Triage Documentation Forms

 

 

Click Here for a sample PDF.

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