Back to Telephone Triage Guidelines: A Professional Resource for Pediatric Hematology/Oncology and Stem Cell Transplant Nurses (2013)
Telephone Triage Guidelines:  A Professional Resource for Pediatric Hematology/Oncology and Stem Cell Transplant Nurses (2013)

Telephone Triage Guidelines: A Professional Resource for Pediatric Hematology/Oncology and Stem Cell Transplant Nurses (2013)

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Help develop a telephone triage program in your facility and ensure your nurses are prepared when the telephone rings.

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Editors:
Susan Burke, MA CPNP CPHON®
Meghan Belongia, MSN RN CPNP

We know that nurses are often the first line of contact for patients and families and are strategically positioned to impact the care provided. As the provision of health care shifts from inpatient to outpatient centers, the role of the telephone triage nurse has evolved and is a critical component of pediatric hematology/oncology nursing. The Telephone Triage Guidelines will go a long ways toward promoting safe quality care, minimizing organizational risk, and ensuring a mechanism for nursing support and professional development. (288 pages)

Table of Contents:
Overview of Telephone Triage

Development and Utilization of APHON's Telephone Triage Guidelines

Communication Principles and Techniques

Legal Issues of Telephone Triage

Symptom Guidelines
Anxiety
Bleeding
Chest Pain
Chills
Confusion
Constipation
Cough
Depressed Mood
Diarrhea
Difficulty Eating
Difficulty Urinating
Dizziness
Dysphagia
Dyspnea
Fatigue
Fever
Headache
Hematuria
Irritability
Jaundice
Mucositis
Nausea and Vomiting
Pain
Paresthesia
Phlebitis
Priapism
Pruritus
Rash
Seizure
Sleep Disorders
Swelling

Educational Guidelines
Alopecia
Communicable Diseases and Immunizations
Medication Administration
School Issues
Sun Exposure and Insect Repellent Use

Appendix

Telephone Triage Documentation Forms

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